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Noticeboard

If you need advice when we are closed, call

NHS 111 between 18.30pm and 8.00am

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Please note that your accountable GP is Dr Edoman

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Please let us know what you think of our Practice. You can find the survey at the bottom of the Home Page.

It's ONE question only, so please take part.

 

Practice Policies

Confidentiality

bluefolderThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Suggestions and Complaints

greentickWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for concern or complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you have any suggestions as to how we can improve our services, talk to a member of staff or leave a note in the suggestion box in the waiting room.

If you want to make a complaint, you can do so in writing (leaflets at reception) or you can ask to see Indre Petkute, Practice Manager

Violence Policy

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

NHS Constitution 

Available at: https://www.gov.uk/government/publications/the-nhs-constitution-for-england



 
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