The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.

The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

Our GP Practice has recently undergone a CQC inspection and the results are now freely available on the CQC Website.  You can access the report below.

The Medical Centre (cqc.org.uk)

Care.data will be a giant database of medical records showing how people have been cared for by GPs and hospitals.

It will involve taking records from GP practices and linking them with hospital records (at the moment information about what happens in hospitals is available, but not what goes on in GP surgeries).

Experts say the information will enable them to assess diseases, examine new drugs on the market and identify infection outbreaks as well as monitor the performance of the NHS.

The records will be stripped of identifiable data, but will contain the patient’s age band, gender and area they live in.

Concerns have been raised about keeping all the information in one place, with campaigners saying that it could lead to privacy problems and data breaches.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything.

If you have any concerns or fear that your data may be mis-used, you can download the opt out form below, complete it and return it to the practice (or get a form when you next visit the practice).

You can call 0300 456 3531

For an Opt Out Form click here, Download, complete and return to the practice

You can find out more on the NHS England Care Data website here

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

DR S EDOMAN AND DR J YURRITA

Average earnings calculation for the year ended 31st March 2022

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

“The mean earnings for GPs working in The Medical Centre in the financial year ended 31st March 2022 was £85,546 before deduction of employee’s superannuation contributions, tax and National Insurance. This is the average pay for the 2 full-time GPs and 2 part-time GP who worked in the practice for more than 6 months during that year”

Click here for further information on the NHS Constitution

Please click here for the Patients Privacy Notice

Due to the covid-19 pandemic, the Secretary of State issued a Control of Patient Information (COPI) notice which provides for the processing of patient information in relation to communicable diseases and other threats to public health.

Click here to view the current version of these notices

The COPI notice requires us to share data for purposes relating to COVID-19. To simplify the management of this sharing in North Central London, health and care organisations across Barnet, Camden, Enfield, Haringey and Islington agreed a standard sharing approach to ensure that we could effectively manage patient information and share staff as needed for COVID-19 related issues, including maintaining the overall healthcare service..

As part of the national vaccination programme, staff from the councils and other organisations have been seconded to the NHS, with formal contracts, to support the process of calling patients who have not yet had their vaccination. This is to ensure that we have offered the vaccination to all our registered patient population and to follow up anyone who has not responded to the offer.

All calls are made on behalf of patients’ registered GP practice and the data provided to the seconded staff are the minimum for the purposes of making the call. Staff are strictly bound by the data protection laws and the NHS code of confidentiality.

By law, everyone working for the NHS must respect your confidentiality and keep all information about you secure.

To share information about you we need your permission.

We can only share your information without your permission in special circumstances, f.i. by court order or if it is in Public interest, f.i. to notify cases of infectious diseases like measles.

There are currently two NHS programmes that allow sharing of your information without your consent:
– Summary Care Record
– Care.data

The NHS assumes that you don’t object to being part of these programmes, so you are automatically opted in.

If you don’t agree, you can opt-out by completing an opt-out form which is available in the practice.

The 2 programmes are completely different, so you can decide to opt in for one, f.i. the Summary Care Record, but opt out from the other.

Whatever you decide, you can change your mind at any time and it won’t affect the care you receive.

If you have any concerns or fear that your data may be mis-used, you can download the opt out form below, complete it and return it to the practice (or get a form when you next visit the practice).

You can call 0300 456 3531 or click on any of the links below for more information.

Click here for an Opt Out Form – Download, complete and return to the practice

Click here for Care Data Patient Frequently Asked Questions

Click here for a Care Data Patient information leaflet

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for concern or complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you have any suggestions as to how we can improve our services, talk to a member of staff or leave a note in the suggestion box in the waiting room.

If you want to make a complaint, you can do so in writing (leaflets at reception) or you can ask to see Chambis Georgiou, Practice Manager

Your Summary Care Record contains information about the medication you are taking, allergies you suffer from and any bad reactions to medicines that you have had.
To help identify you it also contains your name, address, date of birth and NHS number.

By allowing healthcare staff access to this information they can give you safer care during an emergency, when your GP practice is closed or when you are away from home in another part of England.

Healthcare staff will always ask your permission to access your Summary Care Record unless that is impossible (f.i. because you are unconscious).

For more information or to get an opt-out form visit www.nhscarerecords.nhs.uk or call 0300 123 3020.

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.